The discovery

We audited all hotel operations, mapping workflows from reservation to checkout. We identified 40+ unnecessary steps, gaps in communication, and missing real-time data between the PMS, housekeeping, and guest services - creating a clear overview of where time, efficiency, and guest satisfaction were being lost.

The simple solution

We stepped in to streamline every process. By introducing digital check-in, real-time housekeeping updates, and a multilingual AI voice assistant capable of handling hundreds of calls around the clock, we transformed the way the hotel operated. Within just eight weeks the hotel enjoyed faster room turnarounds, improved efficiency, and a notable boost in revenue.